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Privacy Policy for Mom O Cleans It Effective Date: August 5, 2025

At Mom O Cleans It (“we,” “our,” or “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website www.momocleansit.com.

1. Information We Collect

  • Personal Information: name, email, phone, address, payment details.
  • Non-Personal Information: browser type, pages visited, IP address, device type.

2. How We Use Your Information

  • To provide and manage our services
  • Respond to customer inquiries
  • Process bookings and payments
  • Send service updates (if opted in)
  • Improve website experience

3. Sharing Your Information

  • We do not sell or rent personal data
  • Shared only with trusted service providers or as required by law

4. Cookies & Tracking

  • We use cookies for functionality and analytics. Users can disable cookies in browser settings.

5. Data Security

  • We take reasonable measures to protect your data.

6. Your Rights

7. Third-Party Links

  • Not responsible for other sites’ privacy practices.

8. Children’s Privacy

  • Services not intended for individuals under 16.

9. Policy Updates

  • Changes will be posted with an updated effective date.

10. Contact Us Email: support@momocleansit.com Website: www.momocleansit.com

Refund Policy for Mom O Cleans It Effective Date: August 5, 2025

1. Service Satisfaction Guarantee

  • Notify us within 24 hours of service if unsatisfied
  • We’ll re-clean or offer a refund based on the issue

2. Eligibility for Refunds

  • Cancel at least 24 hours before appointment
  • Cleaner fails to show and no reschedule offered
  • Verified service error or damage

3. Non-Refundable Situations

  • Cancel less than 24 hours in advance
  • Cleaner denied access or unsafe environment
  • No complaint made within 24 hours post-service

4. Refund Process

  • Refunds processed to original payment method within 5–10 business days

5. Request a Refund Email: support@momocleansit.com Include name, service date, and reason

6. Updates to Policy

  • Subject to change and will be updated on our website

Booking & Cancellation Policy for Mom O Cleans It Effective Date: August 5, 2025

1. Booking Policy

  • Appointments made via website, phone, or email
  • Confirmation sent via email or text
  • Recommended: book 24–48 hours in advance

2. Rescheduling

  • Reschedule at least 24 hours in advance: no fee
  • Less than 24 hours: 25% rescheduling fee may apply

3. Cancellation Policy

  • 24+ hours notice: no fee
  • Less than 24 hours: 50% service fee
  • Same-day or no-show: 100% service fee

4. Access to Property

  • Ensure safe and timely access. No-entry = no-show.

5. Weather & Emergencies

  • We’ll reschedule at no cost due to weather or emergencies

6. How to Cancel/Reschedule Email: support@momocleansit.com Phone: [Insert phone number] Include your name, date, and request

7. Agreement

  • By booking with us, you agree to this policy